At Club Oliseh, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward refund and return process. Please read our policy below for more details.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging, with all tags attached.
  • Returns must be initiated within 30 days of receiving your order.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Personalized or custom-made items.
  • Items marked as final sale.
  • Gift cards.

How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact our customer support team at info@cluboliseh.com or call +49 176 66793010 to request a return authorization.
  • Provide your order number and a brief explanation of why you wish to return the item.
  • Once your return is approved, you will receive instructions on how to send the item back to us.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defect or error on our part.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@cluboliseh.com or call +49 176 66793010 to arrange an exchange.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at info@cluboliseh.com.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at info@cluboliseh.com or call +49 176 66793010. We are here to assist you and ensure a smooth return process.